Refund Policy

Introduction

At Sattvik Living ("we," "our," or "us"), we strive to provide exceptional outdoor advertising services. This refund policy outlines the terms and conditions for refunds and cancellations of our advertising campaigns and services.

Campaign Cancellation

Cancellation terms vary based on campaign status:

• Before Campaign Launch: Full refund available if cancelled 15 days before the scheduled start date. A 25% administrative fee applies for cancellations made 7-14 days before launch.
• After Campaign Launch: No refunds are available once the advertising campaign has gone live, as media space has been secured and production costs incurred.
• Design and Creative Services: Non-refundable once design work has commenced or been delivered.
• Consulting Services: 50% refund available if cancelled within 48 hours of booking, no refund thereafter.

Refund Eligibility

You may be eligible for a refund in the following circumstances:

• We are unable to deliver the advertising space as promised due to circumstances within our control
• Technical failures prevent your advertisement from being displayed for the agreed duration
• Duplicate payment or billing errors on our part
• Services not rendered as per the signed agreement
• Force majeure events (natural disasters, government restrictions) that prevent campaign execution

Non-Refundable Items

The following are not eligible for refunds:

• Third-party vendor costs (printing, installation, permits)
• Media space bookings made on your behalf with external partners
• Completed design, creative, or production work
• Campaign performance not meeting expectations (results may vary)
• Change of mind after campaign approval
• Deposit payments (unless campaign is cancelled by us)

Refund Process

To request a refund:

• Submit a written refund request to refunds@sattvikliving.com
• Include your booking reference number and reason for refund
• Our team will review your request within 5-7 business days
• Approved refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method
• You will receive email confirmation once the refund is processed

Partial Refunds

Partial refunds may be issued when a campaign is partially delivered or interrupted. The refund amount will be calculated based on the proportion of services not rendered, minus any non-recoverable costs already incurred.

Modifications and Rescheduling

As an alternative to refunds:

• Campaigns can be rescheduled up to 10 days before launch (subject to availability)
• Credit towards future campaigns may be offered in lieu of refunds
• Campaign modifications may incur additional fees depending on the changes requested

Disputes

If you disagree with our refund decision, you may request a review by our management team within 30 days of the decision. We are committed to resolving disputes fairly and promptly.

Contact Us

For refund requests or questions about this policy, please contact:

• Email: refunds@sattvikliving.com
• Phone: +91 7777871717
• Address: Sattvik Living Pvt. Ltd., E-82, Sector 06, Noida, 201301
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.